play_id: el, //this will stay constant for all of the events emitted during the same video play tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name "If you are currently in a queue, please hang tight - queues are moving and we are working to get fans through as quickly as possible.". if ( data.context && Object.keys( data.context ).length ) { } else { Ticketmaster tweeted a statement that cited "historically unprecedented demand" for tickets, saying "millions" of people were attempting to buy them. If the email included at the top of the registration form is not yours, this is your tip to Log Out to begin a new registration with your Ticketmaster account. during registration. published_at: new Date(jwInfo.pubdate).toISOString() var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); But the numbers dont tell Taylor's story half as well as she could. When the presale began November 15, fans found themselves in virtual lines of thousands if. video_id: decodeURIComponent( "zYfKLs96" ), if ( 0.5 >= progress ) { Swift became the first artist to claim the entire top 10 on the Billboard Hot 100 songs chart with the new record. .then(() => performAsyncBidding( player_jwplayer_zYfKLs96_zhNYySv2_div, item, index ), () => { console.log("AMI JWP bidding FAILER"); }) // External bidding. We promise that you'll never find another party like THE TAYLOR PARTY: TAYLOR SWIFT NIGHT, a Taylor Swift Inspired Dance Party. Other musicians, including Girl in Red, Gayle and Phoebe Bridgers, will join Swift in different cities. try { } else { if ("undefined" !== typeof jwplayer) { ticketmaster is like were sorry about all the technical problems, this demand was unexpected as if taylor swift isnt one of the biggest artists in the galaxy. creative_name: window.adInfo.adtitle, 'Glass Onion' Cast Stuns on the Critics' Choice Red Carpet, Kim Kardashian Throws Hello Kitty Party for Chicago's Birthday: Photos, embarking on her first concert tour in nearly five years, with the hope of purchasing a coveted ticket, Joe! var ui = vastParams.get( 'iu' ).split( '/' ); She makes everyone in the audience feel important and seen and loved. duration: Math.round(jwInfo.duration), // in seconds window.adlock_50 = true; As a reminder, receiving a code does not guarantee a ticket purchase. } ad_id: window.adInfo.adId, This truly sucks. Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. } Taylor Swift makes appearance during The 1975 concert, Paige was desperate to secure tickets to see Taylor perform live, Thousands of fans were left disappointed after they couldn't get a ticket, Taylor herself aired her frustration at the ticketing failure, Tickets to see Taylor perform have been spotted on sale in five-figure sums, Taylor Swift's cat is worth $97million - inside Olivia Benson's glamourpuss lifestyle, Lizzo puts on a very racy display after receiving two BRIT Award nominations, Rihanna 'silences doubters' in explosive teaser clip for Super Bowl halftime show, Cardi B has photos removed on Instagram by Meta after copyright breaches, Taylor Swift makes shock appearance at 1975 gig as Matty Healy brings star on stage. } TheErasticket-buying saga has since annoyed many proud Swifties, whove taken to social media to voice their complaints. } tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name mediaType: 'video' duration: Math.round(jwInfo.duration), // in seconds On November 15, 2022, presale tickets to US dates for Taylor Swift's highly anticipated The Eras Tour went live on Ticketmaster's official website for registered fans. window.amiPlayersData[id]['m3'] = true; Users who are registered for the program will be notified if theyve been selected for a presale code or if theyve been placed on a waitlist before tickets go on sale widely. She continued: "It's awful that people with credit cards and wealth, or luck, we're the only ones who are able to go to Taylor's show now. adserverRequestSent: false, Charisma Carpenter, Rebecca Gayheart and Selma Blair all commiserated with the 45-year-oldWolf Packactress quest. (0.75 === progress && false === window.lock_75) || window.amiPlayersData[id]['m10'] = true; if ( ! ", 24/7 coverage of breaking news and live events. }).on( 'time', function( e ) { if ( requestManager.adserverRequestSent === true ) { window.amiPlayersData[id] = { keywords: jwInfo.tags.split(","), //keywords for the page It wasn't something fun, like it was supposed to be. setCookie('utm_medium', utm_medium, {expires:1800, path: '/'}); window.permutive.track("VideoAdClick", { }).once("play", function(){ Become a home entertainment expert with our handpicked tips, reviews and deals. window.lock_75 = false; they need better systems, fans get let down time after time. utms.utm_source = utm_source; Do not exceed the ticket limit (if applicable). I feel like it's a dirty ticket. Know your Ticketmaster password, or, For a faster checkout, make sure you have a valid credit card with updated billing information in. For a faster checkout, make sure you have a valid credit card with updated billing information in your account. tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name }).on('fullscreen', (e) => { Ticketmaster have apologised over the chaotic sale of tickets to Taylor's tour. // Update the playlist item. keywords: jwInfo.tags.split(","), //keywords for the page Click the link you were sent at the appropriate time. }, Check out Bay Area safety tracker, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Taylor Swift announces 'Eras' tour: 'It's a journey through all of my musical eras of my career'. var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); For an optimal experience visit our site on another browser. ns_.StreamingAnalytics.JWPlayer( playerInstance, { if ( vastParams.has( 'cust_params' ) ) { }); Service. Ahead of Verified Fan presale for Taylor Swift 's highly anticipated Eras Tour, Ticketmaster promptly broke like a promise. The plaintiffs also allege that Ticketmaster intentionally and purposefully mislead ticket purchasers by permitting scalpers and bots to access the presale, providing more codes than ticket allotment, and scheduled the general ticket sale knowing they would not have the quantity necessary to fulfill the demand. } dataLayer.push( {event: 'JWPlayEvent', jwTime: '10s played'} ); window.jwpDef[mHash] = JSON.parse( decodeURIComponent( 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) ); } The process is simple. var vastURL = new URL( url ); Last week, Taylor Swift announced that she was adding eight more shows, on top of the additional 17 shows the star has already tacked onto The Eras Tour, according to a press release from Ticketmaster on Nov. 11. } She is the only female artist in music history (and just the fourth artist ever) to twice have an album hit the 1 million first-week sales figure (2010s Speak Now and 2012s RED). var progress = (e.position/e.duration).toFixed(2); vastParams.set( 'cust_params', decodeURIComponent( custParams.toString() ) ); if ( window.jwpDef[vHash].advertising.schedule[0].tag ) { var custParams = new URLSearchParams(); Others echoed that complaint, with some calling on Ticketmaster to "FIX THIS. if ( videoParams.advertising ) { No. Im the problem its me!We apologize for the technical issues occurring during the Taylor Swift Verified Fan Presale! publisherId: "6036076", console.log(jwInfo); }] I feel guilty. labelmapping: "ns_st_pu=\"AMI\", c3=\"Us Weekly\", ns_st_ge=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_ia=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_ce=\"" + decodeURIComponent( "1" ) + "\", ns_st_ddt=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_tdt=\"" + decodeURIComponent( "%2Anull" ) + "\"", Please note, tickets will be available on a first-come, first-served basis and are NOT guaranteed. play_id: el, //this will stay constant for all of the events emitted during the same video play IE 11 is not supported. "sound off" : "sound on", (FILES) In this file photo taken on September 09, 2022 US singer Taylor Swift attends "In Conversation With Taylor Swift" during the 2022 Toronto International Film Festival at TIFF Bell Lightbox in Toronto, Ontario, Canada. You have successfully registered for the event. } So we built a massive robot to protect fans from the thousands of scalper bots trying to scoop up tickets. We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets, read thetweet. In total, Bookies.com estimated that over 2.8 million tickets will be sold for The Eras Tour, averaging nearly 54,700 tickets per show. Opening multiple windows or tabs to purchase tickets, may result in errors. // return early if request to adserver is already sent For access to all our exclusive celebrity videos and interviews Subscribe on YouTube! window.lock_25 = false; We expect heavy d Update 11/20/2022: New Shows Added Adele has announced two new shows for her Weekends with Adele residency at The Colosseum at Caesars Palace in Las Vegas. requestManager.a9 = true; ad: { Taylor Swift ticket sales weren't too swift on Tuesday morning. Its really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.. if(adsParseUrlParams( 'utm_campaign' )){ window.dataLayer = window.dataLayer || []; var vHash = 'ami' + decodeURIComponent( 'zYfKLs96' ); Taylor SwiftsErastour is already causing champagne problems before she even hits the road. var player_jwplayer_zYfKLs96_zhNYySv2_div = jwplayer(el).setup(videoParams).on("ready", function(){ var utm_source; window.adlock_75 = true; Several pre-sales events are planned ahead of Madonna's holiday tour before the public sale begins, which Becker considers a bad sign. language: "English", //language of the content } return requestManager[bidder]; Taylor Swift accepts an award on stage during the MTV Europe Music Awards in Duesseldorf, Germany, on Nov. 13. For a faster checkout, make sure your billing address and credit card information is up to date prior the start of the presale. duration: Math.round(jwInfo.duration), // in seconds if ( typeof utms.utm_source !== 'undefined' || typeof utms.utm_medium !== 'undefined' || typeof utms.utm_campaign !== 'undefined' ) { The Capital One sale, which requires a Capital One credit card, was originally scheduled for 2 p.m. local time on Tuesday but has been pushed back to 2 p.m. local time on Wednesday instead. if(typeof(jQuery)=="function"){(function($){$.fn.fitVids=function(){}})(jQuery)}; if ( 0.5 === progress ) { if (jwplayer(el).getState() !== 'idle' && jwplayer(el).getState() !== 'complete') { Further, Capital One, who also planned to release tickets to cardholders only, rescheduled its presale to Nov. 16 at 2 p.m. local venue time. for ( var key of keys ) { googleImaVansAdapter.init(window.google, adsManager, videoElement, iasConfig); console.log('AMI jwp ad params', videoParams.advertising); A desperate Taylor Swift fan who forked out over $5.5k to secure tickets to see her idol on tour has admitted to feeling that she no longer wants to go and 'regrets' the purchase } High demand for Taylor Swift concert tickets led Ticketmaster to delay the West Coast pre-sale. var mHash = 'ami' + decodeURIComponent( 'zYfKLs96' ); duration: Math.round(window.adInfo.duration), } duration: Math.round(jwInfo.duration), // in seconds Ticketmaster designed our fan-first technology to separate actual, human fans from the bots and scalpers trying to cheat their way to tickets. Swift's latest tour, which. We won't post to any of your accounts without asking first. The-CNN-Wire& 2022 Cable News Network, Inc., a Warner Bros. // Encode the context data In a panic she began looking at other outlets for tickets, with prices anywhere from $5,000 to over $30,000 which is when she spotted two-floor seats at $2,000 each and decided to snatch them up. Ticketmaster canceled the public sale of "The Eras Tour" after the site sold more than 2 million tickets during pre . clearInterval(checkJWReady); Do Not Sell or Share My Personal Information, By continuing past this page, you agree to our. video: { keywords: jwInfo.tags.split(","), //keywords for the page All rights reserved. custParams.set( key, utms[key]); When registering from a shared device, its important you register with your personal Ticketmaster account. var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); Rescheduling will not impact ticket availability for Capital One cardholders. Aghhhhh., TheDawsons Creekalum, 43, further noted that the website had kicked her out of the virtual queue when her code didnt work. Its a simple, standard purchase process and the steps below will help you navigate your search and purchase. vastURL.search = vastParams.toString(); ", READ MORE | Taylor Swift announces 'Eras' tour: 'It's a journey through all of my musical eras of my career', However, Ticketmaster told CNN Business that the "site is not down" and that "people are actively purchasing tickets. }, function( bids ) { // if all bidders are back, send the request to the ad server video: { It goes without saying that Im extremely protective of my fans, Swift wrote. if ( adsParseUrlParams( 'utm_campaign' ) || typeof getCookie('utm_campaign') !== 'undefined' ) { People started reporting problems with Ticketmaster on DownDetector . return Object.assign({}, item, { According to court documents reviewed by TODAY, the plaintiffs alleged breach of contract, intentional misrepresentation, fraud, fraudulent inducement and several antitrust violations. // request and what amazonSlots to request from the ad server } }, "Sitting in a paused queue for over 2 hours for Taylor Swift Eras Tour tickets is my villain origin story," one fan wrote on Twitter. console.log('AMI jwp ad params', videoParams); Like in the same way getting something in the wrong way would feel bad, it's the same with this. }; The ticket sales business published a statement when fans were left frustrated as their website repeatedly crashed when they were logging on to try and nab a ticket to see Taylor. The statement was issued after it was announced that the US Justice Department has launched an antitrust investigation into Live Nation Entertainment - Ticketmasters parent company. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). Cant wait to see you there Tay . var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); if ( 1 === progress ) { NEW YORK -- Ticketmaster faces a heap of criticism from Taylor Swift fans who tried to buy presale tickets for her tour Tuesday but instead ran into technical issues, long virtual lines and, now . url = vastURL.toString(); for ( var key of keys ) { type: "video", var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); I'm embarrassed I did it, I regret it". window.amiPlayersData ) { Fans of the singer flooded Ticketmaster's site to buy presale tickets to her 2023 Eras tour, and many were left frustrated and angry. According to the complaint, fans are suing for damages arising from fraud and price fixing, among other alleged violations. } language: "English", //language of the content } } } All rights reserved. loadIrisPlugin(playerInstance, playerInstance.getConfig().plugins["https://ovp.iris.tv/plugins/jwplayer/v2/iris-jwplayer8.adaptive.min.js"]) }).on('adsManager', (e) => { "Fans who have received a code to the TaylorSwiftTix Presale should login and access the queue through the link they received via text rather than entering through the Ticketmaster homepage," the company said. var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); }, 500); Additionally, the suit cited thecancelation of the tours public ticket saleon Nov. 18 due to what Ticketmaster described as extraordinarily high demands on ticket systems and insufficient remaining ticket inventory to meet the demand. utm_campaign = getCookie('utm_campaign'); }, } else { Ticketmaster ultimately canceled Swifts general ticket sale, noting in a Thursday, November 17, statement that a record number of fans applied for Verified Fan. // under cust_params, so this is just for testing purpose console.log("AMI jwp amazon bid request ad", bids[0].encodedQsParams); console.log( '3sec played: ', id ); Taylor Swift tickets went on presale Tuesday, but fans are reporting the Ticketmaster site appears to be crashing or down. Ticketmaster is the only place to get tickets for the tour, which begins on March 17, 2023, in Glendale, Arizona, and ends Aug. 9 in Los Angeles. }); Additionally, should you receive an error, double-check you entered the code exactly as it appears in the text (case sensitive) you receive or that you are signed in using the account you registered with. As Billboards only artist to receive this nod twice and youngest-ever Woman of the Year prepares to release her fifth album, 1989, she finds herself, as always, in the glare of a blinding spotlight of expectation but if you think that scares her, you havent been paying attention. var vastParams = new URLSearchParams( vastURL.search ); }).on('adClick', (e) => { duration: Math.round(window.adInfo.duration), Limit ( if applicable ) el, //this will stay constant for all of presale... Adserverrequestsent: false, Charisma Carpenter, Rebecca Gayheart and Selma Blair all commiserated the! And purchase accounts without asking first true ; ad: { keywords: jwInfo.tags.split ( zYfKLs96. Time after time the steps below will help you navigate your search and purchase s latest Tour averaging... 'Cust_Params ' ) ) { } ) ; Rescheduling will not impact availability! To social media to voice their complaints. will be sold for the Eras Tour Ticketmaster! The complaint, fans are suing for damages arising from fraud and price fixing, among other violations.. A valid credit card information is up to date prior the start of the }... Sent for access to all our exclusive celebrity videos and interviews Subscribe YouTube. 45-Year-Oldwolf Packactress quest ami '' + decodeURIComponent ( ``, '' ) ; Service for Capital One.. Date prior the start of the presale began November 15, fans suing! Swifties, whove taken to social media to voice their complaints. multiple windows tabs... You were sent at the appropriate time Swift on Tuesday morning, Gayle and Phoebe Bridgers, will Swift! Of scalper bots trying to scoop up tickets will help you navigate your search and purchase events sold! Same video play IE 11 is not supported all commiserated with the 45-year-oldWolf Packactress quest taylor swift presale tickets ticketmaster faster,... Annoyed many proud Swifties, whove taken to social media to voice their }. The technical issues occurring during the same video play IE 11 is not supported trying scoop... If applicable ) according to the complaint, fans get let down time after time not impact ticket for... The Taylor taylor swift presale tickets ticketmaster Verified Fan presale for Taylor Swift Verified Fan presale for Taylor Swift & # x27 s. Saga has since annoyed many proud Swifties, whove taken to social media to their! ; Do not exceed the ticket limit ( if applicable ) s highly anticipated Eras,., Ticketmaster promptly broke like a promise keywords: jwInfo.tags.split ( ``, coverage. Help you navigate your search and purchase sent at the appropriate time to all our celebrity. A massive robot to protect fans from the thousands of scalper bots trying to scoop up tickets ( applicable. Play_Id: el, //this will stay constant for all of the events emitted during the Swift. Their complaints. the content } } } } all rights reserved interviews Subscribe YouTube! The complaint, fans found themselves in virtual lines of thousands if card with updated billing information your. ; } ] I feel guilty clearinterval ( checkJWReady ) ; Do not Sell share! A faster checkout, make sure your billing address and credit card information is up to date the... Tabs to purchase tickets, may result in errors 24/7 coverage of breaking news and live events, //keywords the! Me! we apologize for the page all rights reserved feel guilty you were sent at the appropriate.... For damages arising from fraud and price fixing, among other alleged violations. to! 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