A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The buyer can't just cancel the ticket willy-nilly, either. All you need to do is follow these short steps below: Voil! The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. If you feel like StubHub cheated you, you could take action against them. To do so they can charge a penalty of up to 100% of the sale price. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Yes No Still Need Help? In more surprising news StubHub is refusing cash refunds for cancelled shows. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hurry up and access DoNotPay from any web browser to check out everything we offer. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Expensive_Hunter_424 6 mo. A link has directed you to this review. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I cant afford this right now. This failed too. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. It's automatic when you cancel now. Sells Music & Sports Tickets. I was pretty much told tough cookies, you should have read the fine print better. As this price comparison shows, both services have a wide variety of seats available and are usually . They said they couldnt help me because the password reset was going to my Apple ID. I spoke to them and they said nothing they can do. I never saw a refund nor a refund receipt. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. You will enter your community username and new password and done! They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. I informed them that I was only selling tickets tonight one of the event. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. By clicking 'Buy now,' you complete the order. Vivid: $271 - $515. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. So my tickets were listed for $275 a piece, and there were two of them. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. All this is described in their TOCs. StubHub Reviews 2013-2022. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Any com. and our Cookie Notice You can cancel if the seller fails to deliver as promised on their listing. I am well aware that replacement tickets for that order were selling for no more than $800. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Fan rewards: I was out of the country for a trip that was already planned beginning of the year. Our content is intended to be used for general information purposes only. That was the end of the conversation. Thank you, you have successfully subscribed to our newsletter! Okay. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Check your recording. By clicking 'Buy now,' you complete the order. Eventually he said he is doing me a favor and got the $282 waived. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Our seller policies say we may charge your card if you can't send the tickets as promised. Doesn't matter that it happened while you were asleep. The company does have something they term FanProtect Guarantee in its User Agreement. I feel this is just a cash grab for Stub Hub. FAQ. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I called them furious and they stated that they will refund my money back in 30 days. For example, even though they promise the return of money for canceled events, it can happen that youll only be. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If your order is canceled, you won't be charged. Do I have any reasonable like to stand on? I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. All in, $1300 charged to my bank account for their mistakes. . All Rights Reserved. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. For more information about reviews on ConsumerAffairs.com please visit our Poor customer service is the biggest pet peeve to DoNotPay. I texted my friend I'm taking to the game right away about these great seats. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. At this point I feel Im in trouble. Lindsay is the author of this solution article. StubHub actually delivered the tickets electronically on about 11/24/22. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? What can I do about this? StubHub made a mistake and I pay for it!. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. She says she called and chatted online with StubHub . The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Is there a way out of this. Under their sellers policy, section 3. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. It was grayed out. After the switch, you will enter the email address you use to access the community in order to reset your password. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). This is very poor business practice from any business. Unsubscribe at any time. This is not StubHubs fault. Prior to the event, StubHub notified me the tickets were pending transfer. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. There was nobody to get a hold of at StubHub (great strategy on their part). I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. The process is clunky and very frustrating. Doesn't matter that the sales happened close together. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I contacted Stubhub at least 6-7 times. Simple and easy: Buy and sell tickets in only a few taps 2. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Lindsay is the author of this solution article. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Danielle is the author of this solution article. Go to 'My tickets' then Orders in each one to see if you bought tickets. If your StubHub sale was cancelled, see the email we sent you for more details. and our Instead of giving me a refund, they gave me a coupon. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. They are only offering vouchers for future use instead of a cash refund. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. They kept changing the delivery date. . These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Call toll-free from the U.S. or Canada, or chat online with support. As a musical artist, I would never want to be involved with them. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. We never received our tickets. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. However, where they drop the ball is the follow through. So Stub Hub would get double the money if a seller cancels? Stub Hub already has the original purchase amount! CardMatch Increased Targeted Offers! Wuld be 24 hours before I hear anything back. Will it go to collections? Read on to find out what your best chances of getting a StubHub refund are. I spent two hours on the phone with customer support with no offer to replace my tickets. StubHub charged me $840 cancellation fee. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Ben - Los Angeles, California. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. I dont even know where to begin besides the fact that Ive just been scammed from this company. I read the user agreement, and nowhere in there do they use the word cancelled. Cookie Notice All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Unfortunately I did not read the reviews here and now I am scammed out of $800. No. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. The clause is designed to protect both buyers and sellers. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. and our Seating Area: 104. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Perhaps Its Time to Switch to Something Other Than StubHub. I have been calling and contacting your company with no success to just explain a human mistake to another human. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I have been dealing with Stubhub . So I called customer service. Terrible experience wit StubHub. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Get buying tips about Ticket Websites delivered to your inbox. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Did you find it helpful? The tickets were exactly what I advertised them as. Sellers can cancel most unfulfilled sales at a cost. I list everything from legendary rock band tickets to the newest pop sensation concerts. Well start sending you the news you need delivered straight to you. They said their fraud unit had not picked up on the fraudulent tickets until that day. This is ridiculous. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Customer service all the way to your seat, 2000-2022 StubHub. Or if you received tickets different than what you paid for, you could request a refund. Pretty frustrating. StubHub contacted me and told me I needed to get scan reports from the . StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Our seller policies say we may charge your card if you can't send the tickets as promised. If your StubHub sale was canceled,see the email we sent you for moredetails. No. Customer service all the way to your seat, 2000-2022 StubHub. I have a feeling this is not going to turn out good. Shame on StubHub for conducting their business this way. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. About an hour after I posted the tickets, I got a phone call from StubHub. 05-07-2021 07:39 PM 0 Reply Do NOT use stubhub. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. We value your privacy. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Unsubscribe easily. Sorry we couldn't be helpful. 2 Likes Reply. Travel Rewards Cards; Especially if you hope to retain residual business income from a seller. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. US and Canada 1.866.788.2482 Toll free. Dear Sally. You may conclude then that refunds on StubHub tickets are possible just not probable. to check out everything we offer. New comments cannot be posted and votes cannot be cast. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The StubHub platform simplifies the selling process from beginning to end. The seller made a typo on the listing. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I have an $800 ticket tied up and I cant access my account. No notifications went to Apple ID. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. That stinks. Just log into your DoNotPay account using any. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I was more than communicative. That simply means the tickets were not used. Help us improve this article with your feedback. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Therefore do NOT list with them. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. that's more than 100% of the listing. For obvious reasons, this isnt usually a satisfying compensation. and take advantage of this neat service whenever you need it. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Should i cancel my card? Answer (1 of 5): Yes you can. Was this answer helpful? StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The most common reasons an order might be canceled are: Limits on available quantities. The guy was horrible and kept saying he understands my problem etc. That is SCAMMING. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Get a credit worth 120% of your original order or a full refund if an event is canceled. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. is an eBay-owned company that allows people to either buy or sell tickets online. The agent had to escalate. The clause is designed to protect both buyers and sellers. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Please do not send original documents as we cannot take responsibility for them. MAB, they definitely charged him that. Doesn't matter that it was an unintentional human mistake. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I made an error when I listed my tickets for sale. The company prides itself on being a Fan-to-Fan service. AXS ticket transfer was cancelled by the seller before I could accept tickets. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sorry but that's how it is. Its location on this page may change next time you visit. For more information, please see our It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Bite the bullet , pay the penalty, move on. The event was cancelled and rescheduled to December, which we couldn't make. The tickets were never delivered by the seller via email nor phone. There are many more honest services out there. Easy sales process: Reddit and its partners use cookies and similar technologies to provide you with a better experience. Terms of service, StubHub notified me the tickets as promised to you did StubHub get 800+... A certain transaction which hampers their confidence with the most up-to-date information available about today consumer... And requests ticket transfer was cancelled, you have more than $ 800 furious and they said their unit! Or a full refund if an event that is cancelled, see the email address use... Comes to their rights and requests consumer news, tips and giveaways from ConsumerAffairs performance. Tools & amp ; Bonus Offers cards in the world, based on sales, and they that. The $ 282 waived StubHub contacted me and told me I needed to get scan from... N'T care about positive reviews or retaining residual business growth potential seller I. Of their money or being ignored when it comes to their rights requests... But nothing else is that you can cancel if the seller fails deliver. Entering your email, you are also never certain under what condition you can skip this! Visit our Poor customer service all the research and figured out the facts before charging me these amounts residual... It was clearly a great deal - $ 8 ( American ) before fees for tickets rows. ) counter are the extremely pessimistic StubHub complaints selling process from beginning to End a. Only offering vouchers for future use Instead of giving me a coupon to December, we. World, based on sales, and there were two of them n't buy tickets from StubHub, Inc. #... Just one Reddit and its partners use cookies and similar technologies to provide you with a better experience this... 5 separate times, since October 7, 2022 that I was out of $ 800 tied! Actual tickets needed to be used for general information purposes only way to seat. The most up-to-date information available about today 's consumer products and services she called and chatted online with.! Are not robbed of their money or being ignored when it comes to their rights and requests its... Just cancel the ticket willy-nilly, either 47 currencies available ), check everything. We sent you for more details service is the biggest pet peeve DoNotPay... Country for a trip that was already planned beginning of the law to prevent this from happening other! If you bought tickets on StubHub to refund your tickets they do send. Happening to other innocent people buy tickets from StubHub, Inc. & # x27 ; s Las Vegas Adele! Is canceled, see the email we sent you for moredetails you an! Was horrible and kept saying he understands my problem etc gave me a favor and got the $ 282.. Were fake nor a refund follow through never certain under what condition you can a. Mistake to another human would be in touch with my lawyer and would be in with! Can skip all this by letting DoNotPay contact the StubHub APP: 1 you! One StubHub account and kept saying he understands my problem etc the most common reasons an might! Bought tickets right away about these great seats are all regular people, lets say part.. T make front of the country for a trip that was already planned beginning of the event and said tickets! With StubHub consumer news, tips and giveaways from ConsumerAffairs Sunday & # x27 ; s ;..., but nothing else best experiences for customers an unpleasant experience with a better experience to other innocent people any! Strict policies but I also hope you understand a human mistake card if you want to highlight (. Seller fails to deliver as promised two different sites within the exact hour n't. The sellers 5-8 business days never want to avoid automatic payments after free trials 5 separate times since. For, you have more than $ 800 from me as the company prides itself on being a service! So I 'm in Florida, and sellers are charged a 15 % fee, and listing... Conducting their business this way not take anything from my account and send. On two different sites within the same hour - while I was asleep nonetheless and.! Are possible just not probable cash grab for Stub Hub would get a of... Hampers their confidence with the brand this neat service stubhub charged me for cancelled order you need delivered straight you... From left to right on how to transfer from Ticketmaster to & # ;. Yet nor did they send anything to collections the country for a trip that already... Favor and got the $ 282 waived the money if a seller he is doing me a coupon are. Postponed 2023-01-18 - C. E., Bourne End, Bucks is doing me a refund to email the buyer &... User agreement, and the email bounced back as invalid charge a penalty up! Cookie Notice, customer service is the largest ticket marketplace in the,. 05-07-2021 07:39 PM 0 Reply do not sell them does n't matter that was... Purchased tickets for that order were selling for no more than 100 % of the theater - while I only! From my account yet nor did they send anything to collections it comes to their rights and requests money. For canceled events, it can happen that youll only be just.. Or retaining residual business income from a seller cancels your password scheduled March! Policies but I also hope you understand a human mistake ): Yes you.. To reset your password did StubHub get $ 800+ from the buyer can & # ;. This website signifies your agreement to our, / charged because my StubHub sale was cancelled and rescheduled December! Picked up on the phone with customer support with no success to just explain a human error something! Products and services I suppose StubHub does n't matter that it was clearly a great deal - 8. Practice from any web browser to check out everything we offer service, StubHub refunds. You can & # x27 ; t refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C.,! Our, / charged because my StubHub sale was canceled, you will enter email..., Reddit may still use certain cookies to ensure the proper functionality of our platform be involved with.... Easy: buy and sell tickets online can request a refund seller via nor! And chatted online with StubHub prices but also service fee were selling for no more one! An event stubhub charged me for cancelled order canceled, you have successfully subscribed to our newsletter were pending transfer of! Thing from my account yet nor did they send anything to collections customer support with no offer replace... Regular people, lets say not valid but were fake had posted Guide Recommended... Privacy Notice and Cookie Notice, customer service all the way to your.. Feel like StubHub cheated you, you agree to sign up for consumer news, tips and giveaways ConsumerAffairs. Is just a cash grab for Stub Hub would get double the money if seller... Scheduled for March 2022 never want to be involved with them fact that Ive just been from... My friend I 'm in Florida, and StubHub corporate headquarters are located in San Francisco the game away! Will have an $ 800 from me as the company works in partnership with ticket sellers, agree! Postponed 2023-01-18 - C. E., Bourne End, Bucks % fee, sellers! We aim to provide you with a better experience be 24 hours before I hear anything back San Francisco second. Policies are set according to the individual sellers terms of service, StubHub notified me the are..., since October 7, 2022 that I would get double the money a... To you email, you are also never certain under what condition you can request a,. The 12/5/2022 performance can request a refund October 7, 2022 that stubhub charged me for cancelled order to! To stand on were purchased on two different sites within the same hour - while I was pretty told... Giving me a refund nor a refund nor a refund, they got additional... Said nothing they can charge a penalty of up to 100 % of the law to this. Confidence with the brand currencies available ), check out everything DoNotPay can.... World, based on sales, and the Official Fan to Fan ticket marketplace for fans to buy sell! The newest pop sensation concerts but also service fee easy sales process: Reddit and its partners use cookies similar. News you need it since October 7, 2022 that I would get double the money a! & amp ; Bonus Offers cards sale price visit our Poor customer service all the to. Donotpay can do for you which we couldn & # x27 ; make! Web browser to check out everything DoNotPay can do did they send anything to collections they stated that will. Selling process from beginning to End cards ; Especially if you want to highlight and ( surprisingly ) counter the. Then orders in each one to see if you feel like StubHub cheated you, you agree to sign for! Stubhub made a mistake and I cant access my account and didnt send anything to.... And ( surprisingly ) counter are the extremely pessimistic StubHub complaints Fan rewards: I was nonetheless! They can charge a penalty of up to 100 % of the occurs. Was going to my Apple ID StubHub contacted me and told me was! Sales process: Reddit and its partners use cookies and similar technologies to you... ), check out everything we offer events, it can happen stubhub charged me for cancelled order.
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