We understand the frustration caused and we are doing all we can to improve this service. These tickets require a 50% deposit at the time of booking, which is non-refundable. We look forward to welcoming you on board. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Good Morning A8719vlandrewc. Why not credit the original card? So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Fees are in addition to any price increase that may apply. 17,424. direct ferries offer the widest choice of . We often link to other websites, but we can't be responsible for their content. Cancellation charges apply according to different ticket types. Thank you Jude. Successfully filing a chargeback can be tedious and difficult. These tickets require a 25% deposit at the time of booking. Why cant the difference be reimbursed onto the original card, not too difficult is it. How lovely it is to see our passengers sailing once more and going to Spain. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. By comparison, a journey with Brittany Ferries is absolute bliss. Disgraceful, unconscionable, uncaring and . Copyright 2022. Call 0330 159 7000. You will get your refund after your cancellation fees are deducted. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Global Rank. Adria Coral 600SL. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Would not refund difference or apply to my booking when I phoned. View full details. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Overall this was a much better As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Tripadvisor performs checks on reviews. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). We travelled from Plymouth to Santander, Spain on the Pont Aven. I booked a Standard Ticket allowing 60 days notice of change etc. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Flexi Important . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. However, what that means for passengers is greater confidence all round. Come keep warm and laugh about the summers events with friends around the fire. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. We understand the frustration caused and we are doing all we can to improve this service. For a better experience, please enable JavaScript in your browser before proceeding. DoNotPay's Chargebacks product offers a fast, easy and successful solution. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Holyhead - Dublin. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. We have booked a return ferry crossing to Santander on a flexi ticket. Just a suggestion.The bars on your ferries do not serve any craft beer at all. I moved . A full refund is granted if you cancel within 24 hours of booking. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Is that right or am I reading it wrong? Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Find the Chargeback Instantly product on DoNotPay. No contact. Bring a dish to pass and your appetite to the final pot luck dinner of the season. I appreciate that they are extremely busy atm , but find this unacceptable. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. It may not display this or other websites correctly. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. It has been 4 weeks since my first email. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Kind regardsAlison Brittany Ferries, This is not a review. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Brittany Ferries General Ferry Booking Terms and Conditions. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Lets see whether you can make amendments to your tickets or not. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Lets have a look at different types of tickets. There are few parents who dont dread airports with kids. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Fees are in addition to any price increase that may apply. Then theres the flight itself. You rock! Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Get inspiration, tips and holiday competitions straight to your inbox! Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. This makes it a convenient way to take your car on holiday with you. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. This can be frustrating, since sometimes your plans change for reasons you can't control. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Travel and Tourism. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. Here's what Brittany Ferriescustomers should know about refunds. Exp. Review. I am not complaining about the crossing or the staff on board. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Would have given 5* if the price had decreased. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. It is possible to cancel your Brittany Ferries ticket and get a full refund. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Ouistreham to Portsmouth. Remaining balance due at least 60 days before travel date. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Top. The self service restaurant food was adequate but the choice of cold drinks was poor. Overall it is a pleasant journey with somebody else doing the driving! I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Cabins excellent. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. It hadn't been cleaned. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. We look forward to welcoming you on board.. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Three weeks on and I still haven't managed to speak to somebody. Contact the company atexisting.bookings@brittanyferries.com. 381. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Then told they were fully booked. Skip to main content. Dear Mark, Thank you for your review. Three weeks on and I still haven't managed to speak to somebody. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. But that's far from all that's . This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Standard. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Suggested companies are based on peoples browsing tendencies. more. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Why should I have to ask for a refund that is due to me. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. In . Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Phone. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Evening meal was great and great service. #1. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Kind regardsLeahBrittany Ferries. You just know when you book tickets that youre in safe hands. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Review of Brittany Ferries. Very poor, are these shops properly maintained? Get inspiration, tips And holiday competitions straight to your inbox! We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Ventouris Ferries: save on your 2023 sailings. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? View more details. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Economy tickets are non-refundable, so you won't be able to get a refund. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Email sent: Jan 10, 2023 3:49pm. Brittany Ferries General Ferry Booking Terms and Conditions. Just awful. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Evening meal was great and great service. The reason given by their call centre was "the ship will sail on 21st June". Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Refunds will be issued within seven days. It would be better to have a small cinema. Family friendly Brittany Ferries understands that family travel plans can change. View more details. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. I will read the page again so fear not. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. 590 amp; ~26cm HS-1 If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Brittany Ferries not playing ball. This refund will be issued through the same payment method you used to book. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Flexi : Free amendments up to 4 hours prior to outward sailing. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Is this your brand on Milled? The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! . Prices at bar very reasonable. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.
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