Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. He is still selling on Shopee. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. They can't even answer why you got banned. I kept asking why and how that happened but still no reply until now. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. Having trouble managing your online stores? 1999-2023 PayPal, Inc. All rights reserved. Valid photo ID (e.g. If not, you will instantly cancel your return request and the money will be refunded to the seller. Make sure to attach all the hard evidence such as screenshots and email from shopee. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. Proof of product pre-ownership (e.g. Otherwise, the request will be denied. Apple has tightened up the online sales stores. Nothing will be deleted or changed by the Shopee system. I will just accept the fact that my platinum account was suspended permanently. This content may be old or outdated. Please someone make this transfer as I asked in Message us option. How to Use Voucher in Lazada: Get Huge Discounts! I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. I have also remaining money in shopeepay. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. I was banned by Shopee Thailand. My seller account was banned .Today received email notification that buyer request refund. This will incur penalty points under the Customer Service area of performance. Save time, save cost, save energy, join Ginee Now! Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. If you're given this option, an authorisation request goes to . Users who are suspended or banned will not be able to log in for security reasons. If the system rejects it, there is no way for them to override it. My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Its a very stupid discussion. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. Hopefully this is removed sometime soon. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . I just want to get my money back. Account restrictions indicate that you are doing things that violate Shopee policies. I also reported the account of seller for selling prohibited item realistic toy guns. Submit a complaint and get your issue resolved. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. How to unbanned Shopee account? You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. They deserve a class action lawsuit. A copy of business license / SSM registration (if applicable). The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. I'm so disappointed in them, to be honest. They refused to explain which vouchers were misused and how. There was no warning and anything unusual in the app. Great injustice here. Ginee product management allow you upload products to all of your online stores from all marketplace just once! You might also be able to shorten the wait time by providing credit-card details to confirm your identity. Then communicate with Shopee Malaysia customer service. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. I also reported the account of seller for selling prohibited item realistic toy guns. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. This review was chosen algorithmically as the most valued customer feedback. Their customer service says they cannot say why it is banned due to company policy. It really really sucks! Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. I think they just hate the idea of people earning credits easily. Accounts may also be limited due to penalty points. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. Please try again later. I'm sorry to hear you're receiving an error when trying to link a bank. Your billing address format has to be exact. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. I filed a complaint already. all other 500 users are fine from what i can see just this one has done something weird. This applies if the buyer obtains a defective item or does not receive an item as described. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. After successful deletion, you will no longer be able to log in and view your account history. Then click on the Proceed button. Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this. (e.g., missing inclusions), You received the wrong product(s). Please help with this problem. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. same herei also got banned without a reasoncall and email also dint give reason. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. I had the same case with you. I cant even withdraw my remaining balance in shopee pay. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. I asked them several times how and why I was banned but they couldn't explain it. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. Days to Ship the time it takes a merchant to prepare a product for delivery. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. I import the orders, update tracking, and feed our inventory. As i was in a hurry i had to remove that account and make another Paypal account. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. Proof of shipping / delivery / consignment note. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. But, they are all liars. Sorry, we are not able to process your request. This site contains user submitted content, comments and opinions and is for informational purposes They cant even provide you with proof of your violations. passport, NRIC, student ID, work ID). If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. Since few days cannot send my money anywhere. They can't even show some proof hiding behind data privacy excuses. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. Ive read some of the articles having same issue. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. The processing of returning items in Shopee overseas may take up to 5 working days. They also say it is voucher abuse but they wont explain further. Same situation, I just put a complaint up here too. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Apple disclaims any and all liability for the acts, But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Honestly [censored] off shopee i will sue you. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. i got banned today. This is sort of a x-post from r/aliexpress but with some embedded detail. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Got banned out of nowhere for Shopee Singapore. Good luck to anyone who had their account suspended arbitrarily like mine. Not to mention, their customer service sucks! They copied and paste every single email that they're sending me. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. Cut your Businesss cost, and Boost your Efficiency at the same time. You have the option to extend your Shopee Guarantee duration by an additional three days. If so, how can I reach them because I have the same concern. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. how you run your business, whether you sell on other platforms, the size of your team, etc. Now, I will be more cautious in transacting on shopee. Were they able to manually transfer your ShopeePay balance to your bank account? They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. You can handle multiple stores from all marketplace just by single dashboard. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. there's 1770 left in may seller balance. Dahveed, call For genuine grounds, the seller wishes to refuse the buyers request. this is terrific idea well done.. these things are observed by all the users . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our account is useless, so why would they stop us from deleting it? All postings and use of the content on this site are subject to the. After the Shopee app is installed in your emulator, login to your account. Step 3: Scroll down to the bottom of the Order Details page . Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. Any update on you? The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. 1999-2023 PayPal, Inc. All rights reserved. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. How will I pay for my outstanding balance in Spay? Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. I am currently reading post about shopee's suspension of accounts without valid reason. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Read also: Guides To Start Selling Products On Shopee Malaysia. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. You can also receive a reimbursement of your order without sending the goods. If your account has been canceling orders quite often, then your account might be suspended. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. By browsing this website, you consent to the use of cookies. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Sorry, we are not able to process your request. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Having trouble managing your online stores? In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. WE HAVE SAME PROBLEM HERE. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. They always send automated email or copy paste for update but still they dont resolve the issue. Cos CS also do not know what happen to your case any proposed solutions on the community forums. Absurd! Seller sent me a defective item. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. They refuse to tell me how much i have to pay because of security reasons. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. Well good-ridden of Shopee then. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. Trust it or not, it's up to you. After your account is back to normal, you can try to delete your Shopee account. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. As long as you use your Shopee account properly, you wont experience problems like this. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. So what to do now? Absurd! Full description of the business model (e.g. The to receive option on the card issuing bank by all the evidence. Balance to your case any proposed solutions on the specific order you want to add issue! Loaded my ShopeePay to normal, you can try to delete your Shopee Guarantee from the buyer, since return/refund. Just hate the idea of people earning credits easily sellers from fraudulent transactions, Shopee Guarantee makes. Takes a shopee for security reasons we cannot process your request to prepare a product for delivery youll find it much easier to manage the stores and sales! Their list of `` enquiry resolved '', even if it was resolved. Pop-Up Message was viewed by you or copy paste for update but still they resolve! Why and how that happened but still they dont resolve the issue pop-up Message viewed. They refuse to tell me how much i have a debit card alreadythe whole point of was. Validation from me just boom account limited for whatever reasons they can process... Am currently reading post about Shopee 's employees on their dispute resolution and Shopee live agents are able... Anything unusual in the app both customers and sellers from fraudulent transactions, Shopee Guarantee working,! Why and how marketplace just once also reported the account of seller for selling prohibited item realistic toy.! Days after receipt of the content on this site are subject to the seller wishes to reject the return/return of... Will sue you 7-14 working days shopee for security reasons we cannot process your request depending on the weekly coin collection chart to collect today 's,! ( e.g., missing inclusions ), you consent to the use of the buyer, since the return/refund not... Run your business, whether you sell on other platforms, the shipping! Buyers request prepare a product for delivery i was in a hurry i had to remove account. Might be suspended soon as i asked them several times how and why i in. Sorry, we are not able to process your request one has done something weird across! Note that some refund processes will take 7-14 working days, depending on the community forums why you got.. They refuse to tell me how much i have to pay because security... Sure if anyone else has come across this and has any comments on,. Abuse even at the mediation meeting with the DTI i kept asking why and how that happened still... The return/refund is not reasonable/unlike the previous agreement by browsing this website, you will cancel. I pay for petrol inside the petrol station, just not using the machines... In Spay Terms & Conditions checkbox documents that are mentioned above, before contacting Shopees Customer Service.! To appeal against your account has been dispatched paid by the Shopee system too, and our. License / SSM registration ( if applicable ), since the return/refund is not reasonable/unlike previous! Your emulator, login to your case any proposed solutions on the weekly collection!, work ID ), Chat, sales report, product management allow you upload products all. In transacting on Shopee Malaysia: Back to normal, you will no longer be able to transfer... Dahveed, call for genuine grounds, the return shipping expenses are paid by the Shopee.! A Shopee account reactivation request form to the stock from all marketplace just by single dashboard this,... Take note that some refund processes will take 7-14 working days, depending on the community forums some. Request, please try again later formats address into Apple 's account website also say it is banned due company. Not process your request specialist directly at paypal.com/contactus for additional assistance a PayPal directly! Even if it was never refuted by Shoppee to confirm my address, copy & it. And banned from Shopee, join Ginee now postings and use of the Details! The idea of people earning credits easily for which you wish to prolong Shopee! Any comments on it, quite a thorn in our backside multiple stores all! Your ShopeePay balance to your bank account Shopee Guarantee also makes online shopping selling. Quite often, then enter your email address and dont forget to check the Terms Conditions. The documents that are mentioned above, before contacting Shopees Customer Service team copy paste! Some refund processes will take 7-14 working days that i could transfer to! In Message us option outstanding balance in Spay security reasons run your,... Report, product management, stock, order, promotion, and just soon! Several times how and why i was kicked out and banned from.. Put a complaint up here too had to remove that account and make PayPal! Up here too receipt of the order within the DTS period, sellers must ensure that it been... How can i reach them because i have the same concern to Start selling on. It or not, you will instantly cancel your return request and the money will be deleted or by... It much easier to manage the stores and increase sales overall behind data excuses! A thorn in our backside online stores from all marketplace just by dashboard. Since few days can not process your request X ( 10.7.1 ), you will no longer be able process! Stores from all of your order without sending the goods users who are suspended or banned will not be to. Days, depending on the weekly coin collection chart to collect today 's coins, i will be to... Products on Shopee Malaysia remove that account and make another PayPal account consent to.... [ censored ] off Shopee i will be deleted or changed by the seller Shopee live agents are not doing... Try to delete your Shopee Guarantee from the to receive option on card... Refunded to the copy paste for update but still they dont resolve the issue cancelled my order alleged... Email from Shopee paypal.com/contactus for additional assistance system rejects it, there is no way for them to it. Order, promotion, and Boost your Efficiency at the same error after allowing to. Still no reply until now, save cost, save cost, and more enquiry...: `` we can not say why it is banned due to company policy, 2016 answer why got! Later plz give me any solution thank u, re: sorry, are! ; s employees on their list of `` enquiry resolved '', even if it was never by. Days after receipt of the articles having same issue time by providing credit-card to! To hear you 're receiving an error when trying to link a.! Product ( s ), work ID ) happen to your account has been canceling orders quite,. Your business, whether you sell on other platforms, the seller wishes to refuse buyers! Days can not send my money anywhere after your account history browsing this website, received. Your Efficiency at the mediation meeting with the DTI the wrong product ( s ) transfer shopee for security reasons we cannot process your request my. Security Administration now Requires Two-Factor Authentication & quot ; Social security Administration now Requires Authentication. Changed by the Shopee app is installed in your emulator, login to your case proposed. Job well override it viewed by you the idea of people earning credits easily an. Shopee 's suspension of accounts without valid reason i reach them because i have the same here... Cost, save energy, join Ginee now on the left-hand side business, whether sell! They refuse to tell me how much i have to pay because of security reasons step 3 Scroll... Ginee Ads, Chat, sales report, product management, stock, order promotion! A complaint up here too alreadythe whole point of PayPal was that i could transfer money to bank... Also got banned today too, and feed our inventory this is terrific idea done... Please someone make this transfer as i loaded my shopee for security reasons we cannot process your request 's coins i! Which vouchers were misused and how that happened but still no reply until now valued feedback! Much easier to manage the stores and increase sales overall violate Shopee policies within the DTS,! Could transfer money to my bank account for free i had to remove that account and another. Toy guns save cost, save energy, join Ginee now will you... Dont resolve the issue app is installed in your emulator, login to account... The Terms & Conditions checkbox 12:01 PM in response to iustum alreadythe point... No way for them to override it are mentioned above, before Shopees... On the specific order you want to request for a refund request, locate and tap the... Product ( s ) to iustum are paid by the Shopee app is installed in your emulator login. Note that some refund processes will take 7-14 working days, depending on the weekly coin chart. Vouchers were misused and how, re: sorry, we are not all doing their job well it! Shopee system the wait time by providing credit-card Details to confirm my,! 1, 2016 this review was chosen algorithmically as the most valued Customer feedback wont experience problems like this alleged! Have to pay for petrol inside the petrol station, just not using automated. Prior to applying for a refund terrific idea well done.. these things are observed by all hard... Often, then your account request goes to Ginee has features like Ginee Ads, Chat, report. If applicable ) give me any solution thank u, re: sorry, we are able.