Price reduction and compensation for damages. Some Airlines will charge for all luggage on flights booked as a published fare and also on some US Domestic flights. A package holiday is the combination of two or more travel services (i.e. Residents of the US and its territories only. You may seek legal redress if you feel that you deserve a full refund or are unhappy with a travel certificate. To communicate with a live customer service representative, go to Sandals.com and click on the live chat box at the bottom right side of the screen. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the holiday you have booked with us). The land portion of your travel, not your airfare or other non-refundable fees. Insurance premiums are NONREFUNDABLE. If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply. We do check the information regularly and we will endeavour to tell you of any known changes or errors when you book. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the holiday. In the event that your flight has been cancel led and your trip is delayed, postponed (to a different set of dates in the future), or cancelled completely, it's worth contacting the hotel or. While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. PLEASE READ THESE TERMS CAREFULLY. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. Cancellation charges depend on when Unique Travel receives notice of the cancellation. If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. All calls to the Sandals Resorts customer service hotline are free of charge. For more information about contacting customer service, please visit https://www.sandals.co.uk/customer-service/. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge for those passengers. 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. Your rights to a refund and/or compensation from us are set out in these booking conditions. You can exchange your reservation from Azure portal. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. Find the best available price for the room you want at the Sandals of your choice. All accommodation is based on the category stated which may be located in any part of the hotel. If we do, we will notify you as soon as possible. Your application for arbitration and other required documents must be received by ABTA within 18 months of your return from the holiday. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. more, Get answers to your questions about Jamaica, THE LIST, Drivers, taxis, or tour companies, covers ALL of Jamaica? Compliance with Secure Flight is mandatory for all carriers operating within US airspace. If you decide to reject the price increase and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with section 11 below. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities, and we shall seek to recover any payments made to you in connection with the associated claim. You will be responsible for paying this charge. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. Passengers who are travelling with a Non-UK or EU carrier departing from a Non-UK or EU airport are not covered by EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. As a travel retailer. You will need to give us reasonable notice of a name change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable. a change of your departure airport (excluding changes between London airports or other airports within the same region). However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. Mailing Address: Maxwell Beach, Christ Church. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. If you made your booking through another tour operator, please contact them for payments. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. (c) due to Unavoidable and Extraordinary Circumstances. All accommodation is based on the category stated which may be located in any part of the hotel. Vacation dates through to December 31, 2022. Naturally, their customer service representatives follow a playbook that determines the response your get. Your loyalty is rewarded! In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. Any airline concerned may however provide refreshments etc. If you are granted compensation or a price reduction by another party in relation to the same matter which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us. accommodation only), the ATOL Licence financial protection referred to above does not apply. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. This is the version of our website addressed to speakers of English in the United States. Full details can be obtained from the ABTA website (www.abta.com). Still, a phone call doesn't leave a paper trail to help you make your case if you need to go to trial. Please note fees and exclusions apply. Our privacy policy explains how we use and share personal data, click here to view our privacy policy: https://www.sandals.co.uk/general/privacy/. Click HERE for a free, no-obligation quote today! If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. If you dont, we reserve the right to treat your booking as cancelled. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or Non-EU carrier and the flight departs from a Non-UK or Non-EU Airport. we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Limited-Time Online Offer: 30,000 Bonus Points. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. You will be entitled to ask for a breakdown of these administrative expenses. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. The deposit amount will be 175 per person. We will try to arrange for any changes to be made but it may not always be possible. It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian. Where applicable, you must pursue the airline for the compensation or other payment due to you. All airfare must be sold in conjunction with a Hotel stay. compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. Canceling this early will get you a full refund. Box 2, Ocho Rios, Mailing Address: P.O. All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. Our liability to you in connection with your holiday booking shall be limited to a maximum of three times the cost of your holiday booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. Mailing Address: Santa Barbara Plantation, Porta Blancu. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. Sandals/Unique Vacations would have issued you a confirmation/receipt for your booking and partial payment ($2500 8/26/2010); suggest you take a look there for the terms and conditions for cancellation and/or nonpayment. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". Where a low deposit is paid to secure a holiday, and the holiday is cancelled by you with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. If you purchased your tickets online as a guest . you accept the financial responsibility for all transactions made in your name or via your bank account. They are knowledgeable about the products and services offered by the company and are always willing to help with any questions or concerns. If not doing AI, how much should you allow for food & drink? Find the best available price for the room you want at the Sandals of your choice. The best way to contact Sandals is to call them directly. Dollars, unless otherwise specified. Flight timings shown by us on the Website are for guidance only and may change. Sandals welcomes all customers and we endeavour to meet all individual needs. This is known as Advanced Passenger Information, sometimes known as API. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Box 771, Main Street, Ocho Rios, Mailing Address: Mahoe Bay. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). If you are not a travel agent or tour operator, press 2, and you will be prompted to choose from the following menu options: The representative will ask for information such as the guests name, contact information, dates of travel, and credit card number. A cot or rollaway bed will usually incur an extra charge. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. This agreement and our services shall be exclusively governed by and construed in accordance with the laws of England and Wales. The resort only allows you to cancel your booking through the phone. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. Sandals Resorts: All bookings for the Over the Water Villas or Over the Water Bungalows will require a 770 (875) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. What Disabilities Qualify for DAS at Disney World? We will make any non-refundable bookings clear when you book those arrangements. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. Beaches Resorts: All 3 & 4-bed villas within the Key West Village at Beaches Turks and Caicos will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. Working with a dedicated Sandals travel planner is a great alternative to contacting Sandals customer service. How Many Days Do You Need for Each Disney Park? (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). Reservations that require handicap or other special needs requests. 9.5 Only one name change is permitted per reservation. We will let you know about any important changes to holidays shown on our Website when you book. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. See full disclosures for details. Please note that whilst we try hard to meet the needs of every individual, Sandals Regency La Toc, Sandals Grenada, Sandals Ochi and Beaches Ocho Rios are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. You can request a Sandals representative to call you back or send you an email response. If it is not possible to make the refund in this way, we shall contact you for confirmation as to how to make your refund payment. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Earn points, be recognized, get a free week and repeat! Both found the booking in question. Please ask us for codeshare details at the time of booking. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. Many airlines offer online check-in via their website. A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Full details will be provided locally. The live chat feature is usually even quicker, with representatives typically available to chat almost immediately. If you are refused carriage in these circumstances your holiday contract will terminate immediately. We cannot accept any booking which is conditional upon special requests being met. You, any member of your party, or any person acting for you must not make false or exaggerated claims. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Guest's invoice will provide notice of any such change. 1) Cancel the reservation, and log the reason for cancellation. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Box 39-CB-13005, Cable Beach, Mailing Address: P.O. If we cancel your holiday for any reason, except where this is because of your fault (e.g. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. Charges will be added to the new booking confirmation. Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. Please ask us to confirm what protection may apply to your booking. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. We provide full financial protection for our flight-inclusive holidays by way of our Air Travel Organisers Licence (number 11174) issued by the Civil Aviation Authority (CAA), Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email [emailprotected] ATOL number 11174 (our ATOL Licence). You are zoomed out too far to see location pins. Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly. These guidelines apply only to holders of UK Passports. Holiday periods may be subject to additional cancellation charges. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. But ATOL protection does not apply to all holiday and travel services listed on this website. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on https://www.gov.uk/foreign-travel-advice. It is possible to contact Sandals Resorts via their social media pages. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. Box 1636, Pink Gin Beach. If the price of your holiday is increased by more than 8% of its total price, then you may: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. Determine the right size before you purchase. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). The TSA requires passengers to provide mandatory Secure Flight Passenger Data before ticketing. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. Reservation, and Sandals Grande St. Lucian an identical manner as if such limitations applied to... By us on the existing bedding in the hotel other special needs requests additional charges. 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