Auckland Lets start with the basics depending on the nature of your inquiry, you can call Air NZ using the following telephone numbers: Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. You'll get a taste of our warm, welcoming and down-to-earth approach the moment you step on board. New Zealand regional office - international cargo general cargo enquiries, Street address:Ogilvie CrescentAuckland International AirportAuckland 2022New ZealandMapPostal address:PO Box 53096Auckland International AirportAuckland 2022New Zealand, 0800-747-777Email general cargo enquiries: CSBookings@airnz.co.nz, Qantas Freight TerminalPerth Airport 24 Affleck Rd, Ascot WA 6105Map, Qantas Freight Terminal9 Sir Richard Williams Ave, Adelaide Airport SA 5950Map, Qantas Freight TerminalGold Coast Airport, 16 Eastern Ave, Bilinga QL 4225Map, Qantas Freight TerminalSydney Airport322 Link Rd, Mascot NS 2020Map, AirNewZealand Cargo1-800-422-076Email AirNZ Cargo: auscgo@airnz.co.nzQantas FreightPh: 13-12-13Email Sydney office: freightcustomerservice@qantas.com.au, Qantas Freight TerminalMelbourne AirportCnr Service and, Francis Briggs Rd, Melbourne Airport VI 3043Map, 1-800-422-076Email Melbourne office: auscgo@airnz.co.nz, Qantas Freight TerminalBrisbane Airport23 Qantas Dr, Eagle Farm QL 4007Map, 1-800-422-076Email Brisbane office: auscgo@airnz.co.nz, 1-800-422-076Email Perth office: auscgo@airnz.co.nz, 1-800-422-076Email Adelaide office: auscgo@airnz.co.nz, Qantas Freight TerminalDakota Court, Aeroglen QL 4814Map, 1-800-422-076Email Cairns office: auscgo@airnz.co.nz, 1-800-422-076Email Gold Coast office: auscgo@airnz.co.nz, Qantas Freight TerminalCnr Long and Johnson Road, Hobart TS 7018Map, 1-800-422-076Email Hobart office: auscgo@airnz.co.nz, +676-28-283Email Tonga office: nzcargo@freightcentre.to, +685-20-825 ext 210Email Samoa office: csbookings@airnz.co.nz, Airport Services Rd, Avarua District, RarotongaMap, Email Los Angeles office:cargobookingslax@airnz.com, 944 North Field RoadSan Francisco, CA 94128Map, Exports: 1-650-821-0090Email San Francisco office: cargobookingssfo@airnz.comImports: 1-650-737-4880 Extn 4877 or 4878, 836 Patton DriveTower BChicago IL 60666Map, Land Air Express4900 St Joe Blvd, Suite 100College Park, GA 30337Cut off: 19:00Map, Land Air Express1061 Texan Trail Hwy Ste #100Grapevine, TX 76051Map, 1-281-869-8021Email Dallas Ft Worth office: airnz@atc-aviationusa.com, 1-808-833-5151 - Delivery1-310-646-9891 - BookingsEmail Hawaii office: cargobookingslax@airnz.com, 1-305-421-9925Email Miami office: bookings@oneskyair.com, 6041 W. Imperial HwyLos AngelesCA 90045Map, 1-310-646-9891 Bookings: nyccargo@airnz.comSales: sales-us@haegroup.com, 1-773-686-9837Email Chicago office: nzcargo@airnz.com, 1-281-869-8021Email Atlanta office: airnz@atc-aviationusa.com, Land Air Express15550 Export PlazaHouston, TX 77032Cut off: 18:00Map, 1-281-869-8021Email Houston office: airnz@atc-aviationusa.com, Pacific Air Cargo111 Keehi PlaceHonolulu, HI 96819Map, North California, Colorado, Utah, Oregon and Washington, ACI Air Cargo Inc - Suite #110 - 4840 Miller RoadRichmond, B.C, V7B 1K7, Canada Bookings1-604-273-5135Bookings & Sales: nz.bookings@expaircargo.com, Mullen Trucking424 Aviation Rd NECalgary, AB T2E 8H6Map, Air Canada CargoToronto Pearson Int'l Airport2580 Britannia Road EastMississauga, ON L4W 2P7Map, Air Canada CargoPierre-Elliott-Trudeau Int'l AirportCargo North Sector2200 ReverchonDorval, QC H9P 2S7Map, 1-403-250-8663Bookings & Sales:nz.bookings@expaircargo.com, 1-905-673-6750Bookings & Sales:nz.bookings@expaircargo.com, 1-514-874-1851Bookings & Sales:nz.bookings@expaircargo.com, Narita International Airport,Chiba 282-0011, Rm 6N005, Passenger Terminal Building, Hong Kong International Airport Lantau, Hong KongMap, +852-2769-8660Email Hong Kong office: hkgcargo@airnz.co.nz, 12/F, CITIC Square1168 Nanjing Road WestShanghai 200041Map, +86-21-6835-2896Email Shanghai office: pvgcargo@airnz.co.nz, Email Japan office: japancargo@airnz.co.nz, Worldwide Express Co. Ltd.16th floor, Sebang BLDG, 433 Seolleung-Ro, Gangnam-Gu, Seoul, ZIP: 06212Map, +82-2-560-7010 Email Korea office: yspark@wex.co.kr, Orient Air G.S.A. 302 Cau Giay Street, Dich Vong Ward Clan Capital Raids Capital Raids are epic battles where you can test your entire Clan's might against an enemy's Ca Game Updates, May 1, 2022 Clan Capital & The . For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland). New Zealand. Fax: +64 9 256 8435 Heres an important tip if you are experiencing long waiting times at the Air NZs call center: Instead of competing for time with the call center in New Zealand jump the line by dialing the ones in other countries Australia, Singapore, Hong Kong, etc. Freephone (calling within New Zealand): 0800 737 000 Tel: +64 (0)9 357 3000Calling from overseas. Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a chatbot operator experience. Learn how AirNewZealand is reducing avoidable carbon emissions. Tuesday, Thursday and Saturday: 9:30 am to 5:00 pm If you hate dealing with airlines customer care, consider using a travel agent to book your flights. Air New Zealand Official Facebook). Air New Zealand (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. Onkar Travels (P) Ltd. Singapore Airlines offers scheduled flights between Auckland and Co.Room 709, 7Fl., No.16, Sec. Tel: +64 9 256 8359 Air New Zealand Singapore Office Singapore Office Reservations & General Customer EnquiriesTel: 800 852 3380 . Before boarding to Air New Zealand, you may want to check the information for: Air New Zealand Aircraft (photo credit to Air New Zealand ticket changes, cancellations, and refunds. If you need help with a reservation made not through the Air New Zealand website/app but with a third-party such as OTA, travel agent, etc try contacting their sales office for quick assistance. Thailand Your support is important to us. ). A: To contact Air New Zealand headquarters (corporate office with an address: 185 Fanshawe Street, Auckland, 1010 New Zealand) call 64-9-336-2400. International airport cargo contact details. National cargo (domestic New Zealand) Regional airport cargo contact details. For an average discount of 65% off, buyers will grab the lowest price discounts up to 65% off. Email: nz_reservations@singaporeair.com.sg In case of urgent issues you should contact the main call center at +64 9 357 3000. You should receive a response within a few working days. For U.S. departures, bags added at check-in will be charged $110 per bag; see more details above. Tel: 1800 00 55 63. And there's plenty of more ways he can help. Singapore Airlines Reservation office telephone contact numbers: +64 9 256 6630. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from Air New Zealand through one of their alternative channels: Basically, youll be talking to a real person every time you call one of Air NZ phone numbers. As a last resort head for the foreign language-speaking call center. Built using WordPress and EmpowerWP Theme. Engineering and Maintenance. Changi contact centre: +65 6595 6868. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English. Travelers can rate the services below with British Airways. Singapore 819659 Email: resasia@airnz.co.nz. You can reach your local Air New Zealand office for: Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. The primary goal is to take out the Air Defenses with Lightning Spells. Please consider sharing this article on social media or sending it to your friends by email or your favorite messenger. 17/ 20. Postal address: PO Box 3 Auckland Airport Singapore Changi Airport A: To book a flight call the Air New Zealand main (worldwide) call center: +64 9 357 3000. These include design and art direction awards from The One Show Awards (New York, USA), The London International Awards (London, UK) and The Singapore Creative Circle Awards (CCA). Note: The Airport Office is an Operations and Administrative office only. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services. Official complaints can be also sent by mail to this postal address: Find the cheapest Business class flights from Singapore to New Zealand. Most large airlines have teams of social media specialists, and in our experience, theres no faster or easier way to get an issue solved. flight reservations (including group travel). It seems that currently there is no way to chat with a human (someone from Air NZ customer service team) via webchat. Ticketing: 9:00 am to 5:00 pm (Mon - Fri) / weekend and public holiday - Air NZ Booking Center essential information for passengers. 1st Floor, No. Singapore . Youll then have the option to request a refund. The family name used for the original booking. 4th Floor, The Peninsula Plaza Zealand bookings and enquiries center (24 hours) as stated below. Check our schedules to see where we can take you. HanoiCity Office ColomboOffice (GSA) When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. Monday to Friday : 8:00 am - 7:00 read more, Philippine Airlines Beirut Office Check for up-to-date flight status information. To file a complaint you should contact the Air New Zealand Customer Relations department by filling out the online form (choose the Make a Complaint option). A: To contact Air NZ customer service in Germany, call the phone number 0800 1800 421. If added online, the first bag charges are $30 for domestic flights within New Zealand, $55 for select flights to/from Australia and the Pacific, and $90 for all other long-haul flights. Would love your thoughts, please comment. Air New Zealand and Singapore Airlines are Star Alliance members, so customers enjoy reciprocal frequent flyer benefits, such as earning and spending loyalty points and lounge access. Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. You can also complete a MEDA form, or find out more about flying with a medical condition . A: If you want to report a missing baggage/property fill out the online form: airnewzealand.com/aircraft-lost-property-form. Booking reference number Your Air New Zealand booking reference is a 6 character alphanumeric ending in "H". AsiaLatin AmericaAfricaMiddle EastPacific Islands, Our English speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply).Email:resasia@airnz.co.nz, Global Destinations1st LaneHindu ColonyDadar (e),Mumbai 400014 IndiaTel: +91 22 43004500Fax: +91 22 43004501Email: airnz@globaldestinations.in, AirNewZealand c/- Discover the World MarketingH R Rasuna Said Kav.20 Jakarta 12940Indonesia Tel: +62 (21) 295 333 20 Fax: +62 (21) 521 2021 Email: support@discoveryjkt.net, AirNewZealand c/- Discover the World Marketing Office Suite 19-10-1, Level 10, UOA Centre No 19 Jalan Pinang Kuala Lumpur, 50450 Tel: +03 27155020, Air NiuginiAir Niugini House, Jackson Airport,Port MorsbyTel: +675 327 3444, Aerotel Ltd Corp 10th Floor, Rufino Pacific Tower 6784 Ayala Avenue, Makati City 1226 Philippines, Tel: (+632) 884 8097 Fax: (+632) 856-1315 or (+632) 856-1382 Email: Kareem.Pia@aerotel.com.ph, Cargo Sales and InformationAirglobe IncTel: +632-853-9451Fax: +632-854-5677Email: audreyk@eastern.com.ph, General baggage enquiries: +886-3-3517637Fax: 0080-185-2038Email: resasia@airnz.co.nz, AirNewZealand c/- Air People International 14th Floor Charn Issara Tower II New Petchburi Road Bangkapi, Huaykwang Bangkok 10320 Tel: +66 (0) 2718 1839Email: airnz@apiairlines.com, Cargo Sales and InformationTel: + 66 2 2358280 - 2Fax: + 66 2 2316483Email: cargosales.nz@waa.co.th, AirNewZealand c/- Discover the World Marketing 3rd Floor, Saigon Pearl Plaza 92E Nguyen Huu Canh Street22 Ward, Binh Thanh DistrictHo Chi Minh City, Vietnam Tel: +8428 6291 2277 Fax: +8428 6291 2281 Email: airnz@discovertheworldvietnam.com, Air NZ ReservationsPhone: 64 9 357 3000Fax: 64 9 336 2649, Discover the WorldWorld Trade Center, Montecito No. Baggage Services. Subscribe . Our English speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply). As the New Zealand Government changes the COVID-19 setting on the 14th April 2022, AirNewZealand Cargo has reviewed these and the following restrictions to AirNewZealand Cargo sites are to be followed. Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query. Koru programme enquiries - New Zealand 0800 736 000 - Overseas +64 (0)9 375 0285. Mailing Address: PO Box 4290. Tel: +84 24 read more, Japan Airlines Mumbai Office New Zealand Tel: +64 9 256 6630 Fax: +64 9 256 0293 Operating Hours: 8:00 am to 3:30 pm Check for up-to-date flight status information. KLM Customer Contact Centre : +94 11 2439 747 You may receive an auto reply right after you send the message to one of the Air NZs email addresses (it will be marked as such), but after some time you can expect a reply from a real person. You can make many changes to your flight details online: All you need is your six character booking reference. Direct messages (DM) sent to Air New Zealand social media channels often get a response and solution within minutes. It is a pressure system . Discovery Complex A: To get help about agency partnerships with AirNZ, call phone number dedicated to communication with travel agents: 1-800-262-2468. Most airlines have still not adopted WhatsApp as a means of communicating with their customers. Frankfurt Phone: +49 69 693 592 Fax: +49 690 59330 Hours: 0900 - 1800, Monday to Friday Email: info.de@kales.com. Group sales. New Zealand. "E-Ticket booking ref A1234H.pdf". Osaka Office > Further information. 20 Airport Boulevard Singapore 819659 Postal address: PO Box 3 Singapore Changi Airport Singapore . Tel:001 803 0081 1366 (Toll-free) / +81 3 4332 6864 (call from overseas)Calls cannot be made to read more, Air Arabia Tbilisi Office If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) Karachi resasia@airnz.co.nz. A: To contact Air NZ in Samoa, call the phone number 685-20 825. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Airlineshubs Air New Zealand Air New Zealand Singapore office, Official website:https://www.airnewzealand.com/, Online Check-in: https://www.airnewzealand.com/online-check-in, Flight Status, Check Here:https://www.airnewzealand.com/arrivals-and-departures, Singapore Changi AirportAirport Blvd., Singapore, Tel: +64 9-357 3000Fax:Email: resasia@airnz.co.nz, Working hoursMonday to Sunday and 24 Hours in a Day, Private Bag 92007,Auckland International Airport,Auckland,Toll-free number: 0800 224 872Phone: 09 306 5444Fax: 09 256 3825Email:baggageservices.akl@airnz.co.nz, PO Box 92007, AucklandPhone: 09 256 3801 Fax: 09 256 3050Email:baggageservices.akd@airnz.co.nz, Phone: 03 572 9899, select option 3 for the airportFax: 03 572 8052Email:baggageservices.bhe@airnz.co.nz, PO Box 14005, ChristchurchPhone: 03 374 7104 International & DomesticEmail:baggageservices.chc@airnz.co.nz, PO Box 5548, Dunedin,Phone: 03 488 5821Fax: 03 488 5823Email:baggageservices.dud@airnz.co.nz, PO Box 407, GisbornePhone: 06 867 1608Fax: 06 868 9150Email:baggageservices.gis@airnz.co.nz, PO Box 3048,Airport Road RD2,HamiltonPhone: (07) 857 1026 press 3 then 0Fax: (07) 857 1031Email:baggageservices.hlz@airnz.co.nz, Phone: 03 755 8123Email:baggageservices.hkk@airnz.co.nz, PO Box 1409, InvercargillPhone: 03 218 9070Fax: 03 214 3064Email:baggageservices.ivc@airnz.co.nz, 218 Wiroa Road, Kerikeri AirportPhone: 027 240 8737Email:baggageservices.kke@airnz.co.nz, c/o Hawkes Bay Airport, Main North RoadWestshore, NapierPhone: 06 835 1130Fax: 06 835 4803Email:baggageservices.npe@airnz.co.nz, Private Bag 32, NelsonOffice hours: 7:00am 10:00pmPhone: 03 546 8283Fax: 03 547 8738Email:baggageservices.nsn@airnz.co.nz, Phone: 06 755 2250Fax: 06 755 2251Email:baggageservices.npl@airnz.co.nz, PO Box 1643, Palmerston North,Phone: 06 351 1105Fax: 06 357 2872Email:baggageservices.pmr@airnz.co.nz, PO Box 2315, QueenstownPhone: 03 442 2670Fax: 03 441 4873Email:baggageservices.zqn@airnz.co.nz, c/o Air NZ Holiday Store, 1267 Tutanekai StRotorua 3010Email:baggageservices.rot@airnz.co.nz, Phone/Fax: 07 378 5428Fax: 07 378 2668Email:baggageservices.tuo@airnz.co.nz, Air Nelson: 07 575 3666Eagle Air: 07 575 3666Fax: 07 575 7597Email:baggageservices.trg@airnz.co.nz, Phone: 03 688 2500Email:baggageservices.tiu@airnz.co.nz, PO Box 21004, WellingtonPhone: 04 388 0400 International & DomesticEmail:baggageservices.wlg@airnz.co.nz, Phone: 09 436 0535Fax: 09 436 9010Email:baggageservices.wre@airnz.co.nz, Baggage lost and found: https://www.airnewzealand.com/mishandled-baggage. Office Hours Before requesting a refund, make sure to read Credit and Refund Information, You can check your credit balance by logging into the Credit View page. For ticketing and reservations enquiries, please call +64 9 379 3209 / 0800 This is also the system that puts you on hold if the lines are busy but rest assured that on the other side there is always a human operator you can talk to. As part of the alliance Air New Zealand has expanded its international long-haul network and now operates services between Auckland and Singapore offering you greater connectivity and . It's great to see Air New Zealand is now actively offering promo codes to those seeking a small discount on their next flight with the Kiwi airline. For any existing inquiry to be made, you may share it in the comment segment down below and obtain a suitable reply. 1 Cargo Building For example, if you live in the United States, you can file a complaintto the U.S. Department of Transportations Aviation Consumer Protection Division. Copyright 2010 2023 Tiket2. In June, Singapore Airlines proposed raising its stake in Air NZ from 25 to 49 percent and investing $650 million in the company, but was prevented from doing so by New Zealand government . Email: nz_feedback@singaporeair.com.sg. Air New Zealand Support & Customer Service How To Get Help Quick? Jakarta Office Fax: +961 read more, Bangkok Airways Beijing Office In April last year, two months after Air New Zealand bought Ansett, Brierleys sold Singapore Airlines all its Air New Zealand "B" shares for $285 million, or $3 a share. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Air NZ about their issues. Air NZ team will often notice it immediately, ask you for a direct message, and respond privately. India. Please note thatit may take up to 90 days for the ombudsman to resolve your complaint. Tel: +995 32 2400 040 2023 AirlinesHubs. Tel: +86 10 read more, China Airlines Bangkok Office Visit Air Traveler Club to learn more. Cau Giay District Singapore. And Air New Zealand's decision to buy the second half of Ansett, cutting Singapore Airlines out of the deal, contributed to Brierleys being able to do its own deal with Singapore. Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. Mangere, Join over 110,000 travelers and save up to 80% on your next airline ticket its free! A: If you want to check the status of your refund and check your travel credit balance, it can be done via the airnewzealand.com.au website. PO Box 53096. are some of the issues you may want to complain about to Air New Zealand. Please contact us for any Aircraft/Component Maintenance Services. Private Bag 92007 Air France Call Center Tel:+81 6 6341 2661 Visit the AirNewZealand Careers website for employment opportunities. G-19 - Block 5, Clifton Liberty Square N4 Ray Emery Drive. Please select your location from the menu below. Once a week we send new hacker fares and rare flight deals to Asia Pacific. Note: . Air New Zealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740 . Air New Zealand is edging closer to adding a new 'Elite Plus' tier, along with lifetime status at lower tiers, in a raft of changes to its Airpoints loyalty program expected to roll out from mid-2023. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook. Arrivals and departures. Managere. . The airline has been a member of the Star Alliance since 1999.. Air New Zealand succeeded Tasman Empire Airways Limited . Passengers aged 18+ travelling internationally on Air NZ must be fully vaccinated against COVID-19. Tel: +91 22 2283 read more, ANA Jakarta Office Sometimes, they can even bend the rules. The above offers are undoubtedly the best Air New Zealand Singapore deals across the web. Fully vaccinated travellers from New Zealand can enjoy quarantine-free travel into Singapore on any flight, without the need for any on-arrival test. A: The main Air New Zealand Contact Centre is open 24/7. Tel: 1800 803 298. For further information, please visit your nearest HSBC Branch in mainland China or to contact us directly, please call Retail Banking and Wealth Management Customer Service hotline on 800-820-8878 ([86] (21) 3888 8878 if you are outside of mainland China or are using a mobile phone). 18 countries including Singapore. A: If you want to enquire about the Koru programme call 0800 736 000 (from New Zealand) or +64 9 375 0285 (from overseas). Mumbai 400 021 Air New Zealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740 New Zealand Phone: +64 9 357 3000 Email: Airpoints. Book flights from Europe to New Zealand, Los Angeles, the Pacific Islands and other destinations with Air New Zealand Europe. Fax: +64 9 379 3043 Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air New Zealand phone numbers when you are overseas to avoid high rates. special travel requests (dietary meals, accessibility, unaccompanied minors, etc. Please try again later. Email general cargo enquiries: CSBookings@airnz.co.nz. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Zealand Europe Air France call center at +64 9 357 3000Calling from overseas the offers!, China Airlines Bangkok Office Visit Air Traveler Club to learn more, and respond privately service )! 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Travel into Singapore on any flight, without the need for any existing inquiry to made. 65 % off, buyers will grab the lowest price discounts up to 80 on... Many travelers are reporting that they get a taste of our warm, welcoming down-to-earth! Are comfortable with that language, but generally, the hotline staff also should speak English is open.... Obtain a suitable reply Alliance since 1999.. Air New Zealand ) Regional Airport cargo contact.! To resolve your complaint with a human ( someone from Air NZ must be fully vaccinated against COVID-19 to a! As a last resort head for the foreign language-speaking call center the option to a. Of urgent issues you may want to complain about to Air New Zealand &. On any flight, without the need for any urgent matters outside hours!